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Text File | 1999-05-19 | 46KB | 522 lines

network "Office 2000 Setup Troubleshooter" { version is 1.0; } properties { type MS_plateAssoc: array of real, "associated value for plates"; type HTKAbSrch: string, "Enter comma delimited keywords/key pharses that describe the abnormal state of this node. Only enter for Information and Problem nodes."; type HTKNormSrch: string, "Enter comma delimited keywords/key pharses that describe the normal state of this node. Only enter for Information and Problem nodes."; type MulStSrch: array of string; type HXSKIPSk: string; type MS_plateTop: array of real, "Y position of plates"; type HNetMeta: array of string, "Enter text for Bye node, This must be a network property and is not associated with any node"; type HNodeHd: string, "Enter the header text to display for this node (this is usally the bolded summary of what the user will be expected to do)."; type HProbHd: string, "Enter the heading text for display at the start of the belief network. This must be a network property and is not associated with any node"; type HXBYEHd: string, "Enter the header for the Bye node, This must be a network property and is not associated with any node"; type HXDOJHd: string, "Enter the header text for DOJ (Information not available) node, This must be a network property and is not associated with any node"; type HXFAILHd: string, "Enter the header for the Failure node, This must be a network property and is not associated with any node"; type HXIMPHd: string; type HXSERHd: string, "Enter the header for the Service node, This must be a network property and is not associated with any node"; type HXSKIPHd: string; type MS_plateWidth: array of real, "width of plates"; type HTKBackBtn: string; type HTKNextBtn: string; type HTKStartBtn: string; type HNodeTxt: array of string, "Enter one or more lines describing the steps the user should take for this node"; type HProbTxt: string, "Enter the problem text for display next to the radio button for a given problem at the start of the belief network. Only applicable to Label Type = Problem"; type HStAbTxt: string, "Enter the text to display next to the radio button for the abnormal state of this belief network (the problem still exists)"; type HStNormTxt: string, "Enter the text to display next to the radio button for the normal state of this belief network (the problem has been resolved)"; type HStUknTxt: string, "Enter the text to display next to the radio button for the unknown state of this node"; type HXFAILTxt: array of string, "Enter text for Failure node, This must be a network property and is not associated with any node"; type HXIMPTxt: array of string; type HXSERTxt: array of string, "Enter text for Service node, This must be a network property and is not associated with any node"; type HXSKIPTxt: array of string; type HXTITLETxt: string; type MS_plateHeight: array of real, "height of plates"; type HXSERAb: string, "Enter the text to display next to the radio button for the abnormal state of the Service node, This must be a network property and is not associated with any node"; type MS_attrid: real, "database attribute identifier"; type MS_attrtypeid: real, "database attribute type identifier"; type MulStLongName: array of string; type HNetShowBES: string; type HXSERMs: string; type HXSKIPMs: string; type MS_plateNames: array of string, "plate names"; type MS_plateDataset: string, "associated dataset"; type HXFAILNorm: string, "Enter the text to display next to the radio button for the normal state of the Failure node, This must be a network property and is not associated with any node"; type HXSERNorm: string, "Enter the text to display next to the radio button for the normal state of the Service node, This must be a network property and is not associated with any node"; type MS_plateCount: real, "number of plates in model"; type MS_plateLeft: array of real, "X position of plates"; type MS_category = string, "Usage category"; type MS_cost_fix = real, "cost to fix"; type MS_cost_observe = real, "cost to observe"; type MS_label = choice of [other,hypothesis,informational,problem,fixobs,fixunobs,unfixable,configuration], "Troubleshooting category"; HXSERHd: "This troubleshooter is unable to solve your problem."; HXSERNorm: "Okay, I\'ll try to get help elsewhere."; HXSERAb: "Retry any steps that I skipped."; HXSERMs: "I want to try a troubleshooter at the Microsoft Web site."; HXSERTxt: ["For additional Office resources, including updated troubleshooters, go to the Help menu in any Office program, and then click Office on the Web."]; HXBYEHd: "Thank you for using the Setup troubleshooter."; HXSKIPHd: "This troubleshooter was unable to solve your problem."; HXSKIPMs: "I want to try a troubleshooter at the Microsoft Web site."; HXSKIPSk: "I want to see the questions that I skipped."; HXSKIPTxt: ["You skipped some questions. For more assistance, you can either answer those questions or go to the Help menu in any Office program, and then click Office on the Web."]; HXIMPHd: "This troubleshooter was unable to solve your problem."; HXIMPTxt: ["For additional Office resources, including updated troubleshooters, go to the Help menu in any Office program, and then click Office on the Web."]; HXFAILNorm: "Okay, I\'ll try to get help elsewhere."; HXFAILTxt: ["For additional Office resources, including updated troubleshooters, go to the Help menu in any Office program, and then click Office on the Web."]; HXFAILHd: "This troubleshooter is unable to solve your problem."; HProbHd: "What problem are you having\?"; HXTITLETxt: "Setup Troubleshooter"; HTKStartBtn: "Start Over"; HTKNextBtn: "Next"; HTKBackBtn: "Back"; HXDOJHd: "This information isn\'t available."; HNetShowBES: "No"; HNetMeta: ["<TITLE>Microsoft Office 2000 Setup Troubleshooter</TITLE>", "<META NAME=\"MS-HAID\" CONTENT=\"a_o9setup\">"]; MS_plateCount: 0; MS_cost_fix: 500.00; } node CD_ROMCacheOn { name: "Try real-mode drivers"; type: discrete[2] = { "This did not fix the problem.", "This fixed the problem." }; position: (12382, 15820); MS_label: fixobs; MS_cost_fix = 20.00; MS_cost_observe = 2.00; HNodeHd: "Are your 32-bit CD-ROM drivers working\?"; HNodeTxt: ["<div style=\"display:none\" id=\"WinClose\"> ", "<PARAM name=\"Command\" value=\"WinHelp\">", "<PARAM name=\"Item1\" value=\"o9tshoot.HLP>tshoot\">", "<PARAM name=\"Item2\" value=\"Troubleshooter_window_closure\">", "</div>", "<TABLE BORDER=\"1\" CELLPADDING=\"2\" CELLSPACING=\"0\"> ", "<TR><TD ALIGN=LEFT>Important The following procedure requires you to restart your computer, which will close this troubleshooter. Before you proceed, ", "read these <a href=\"JavaScript:objhh(WinClose);\" title=\"Suggestions for continued troubleshooting\">suggestions</a> about how to continue troubleshooting. ", "The following procedure applies only to computers running Windows 95 or Windows 98. Windows NT 4.0 can\'t use real-mode CD-ROM drivers.</TD></TR></TABLE>", " ", "<TABLE BORDER=\"1\" WIDTH=\"100%\" CELLPADDING=\"2\" CELLSPACING=\"0\"><TR><TD", "ALIGN=LEFT>Notes The following procedure requires you to change settings in Control Panel. Be sure to write down the settings you change so that you can restore them if you need to. ", "You may not have real-mode CD-ROM drivers", "if your computer came pre-loaded with Windows 95 or Windows 98. If this is the case, contact your computer vendor to obtain the drivers.</TD></TR></TABLE>", " ", "Even if Windows supports your CD-ROM drive and its drivers, you may need to use real-mode drivers if your protected-mode CD-ROM drivers aren\'t working correctly.", " ", "To use real-mode CD-ROM drivers", "<ol>", "<li>Make sure the appropriate real-mode CD-ROM drivers are installed", "and loaded in your Autoexec.bat and Config.sys files. For more information, see your CD-ROM documentation, or contact the manufacturer.</li>", "<li>Restart your", "computer. </li>", "<li>Click Start, point to Settings, and then", "click Control Panel.</li>", "<li>Double-click System.</li>", "<li>Click the Performance tab, and then click File System.</li>", "<li>Click the CD-ROM tab, and then move the Supplemental cache size slider to Small.</li>", "<li>Click the Troubleshooting tab, and then clear all of the check boxes under Settings except for these last four, which you need to select:</li>", "<ul>", "<li>Disable protected-mode hard disk interrupt handling.</li>", "<li>Disable synchronous buffer commits.</li> ", "<li>Disable all 32-bit protected-mode disk drivers.</li> ", "<li>Disable write-behind caching for all drives.</li>", "</ul>", "Note that the names of these check boxes may be slightly different in your version of Windows.", "<li>Click OK.</li>", "<li>Restart your computer to use the real-mode CD-ROM drivers. All other drivers will still be in protected mode.</li>", "<li>Try to run Office Setup again. </li>", "</ol>", "If you can run Office Setup after you follow these steps, there may be a problem with your protected-mode drivers. If you can\'t read the Office CD-ROM ", "even with the real-mode drivers in use, there may be a virus on your computer or there may be a problem with your CD-ROM drive.", " ", "Can you run Office Setup successfully when you use real-mode CD-ROM drivers\?"]; HStAbTxt: "No, I still have a problem with Setup when I use real-mode drivers. Or, I\'m running Windows NT 4.0."; HStNormTxt: "Yes, Setup runs fine."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["No, I still have a problem with Setup when I use real-mode drivers. Or, I\'m running Windows NT 4.0.", "Yes, Setup runs fine."]; MulStSrch: [" ", " "]; } node CrrptInstllrFls { name: "Installer files corrupted"; type: discrete[2] = { "Files okay.", "Files corrupted." }; position: (12263, 12790); MS_label: fixobs; MS_cost_fix = 10.00; MS_cost_observe = 2.00; HNodeHd: "Are your Windows Installer files corrupted\?"; HNodeTxt: ["<div style=\"display:none\" id=\"WinClose\"> ", "<PARAM name=\"Command\" value=\"WinHelp\">", "<PARAM name=\"Item1\" value=\"o9tshoot.HLP>tshoot\">", "<PARAM name=\"Item2\" value=\"Troubleshooter_window_closure\">", "</div>", "One or more Windows Installer files may not have been copied to your computer correctly or may have become corrupted. Reinstall the Windows Installer files, and then run Office Setup again.", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG src=\"blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">To reinstall the Windows Installer files in Windows 95 or Windows 98</a>", "<blockquote class=\"expand\">", "<TABLE BORDER=\"1\" CELLPADDING=\"2\" CELLSPACING=\"0\"> ", "<TR><TD ALIGN=LEFT>Important The following procedure requires you to restart your computer, which will close this troubleshooter. Before you proceed, ", "read these <a href=\"JavaScript:objhh(WinClose);\" title=\"Suggestions for continued troubleshooting\">suggestions</a> about how to continue troubleshooting. </TD></TR></TABLE>", "<ol>", "<li>Click Start, and then click Shut Down.</li>", "<LI>Click Restart in MS-DOS mode, and then click OK.</li>", "<li>At the command prompt, enter the following commands, pressing ENTER after you type each line: ", "cd\\windows\\system ", "ren msiexec.exe msiexec.old ", "ren msi.dll msi.old ", "ren msihnd.dll msihnd.old ", "exit</li>", "<li>Insert your Microsoft Office CD-ROM", "into your CD-ROM drive.</li>", "<li>Click Start , and then click Run.</li>", "<li>Type x:\\msi\\instmsi.exe, where x is the drive letter of your CD-ROM drive, and then click OK.</li>", "</ol>", "</blockquote>", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG src=\"blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">To reinstall the Windows Installer files in Windows NT 4.0</a>", "<blockquote class=\"expand\">", "<ol>", "<li>Click Start, point to Programs, and", "then click Command Prompt.</li>", "<li>At the command prompt, enter the following commands, pressing ENTER after you type each line: ", "cd\\winnt\\system32 ", "ren msiexec.exe msiexec.old ", "ren msi.dll msi.old ", "ren msihnd.dll msihnd.old ", "exit</li>", "<li>Insert your Microsoft Office CD-ROM into your CD-ROM drive.</li>", "<li>Click Start, and then click Run.</li>", "<li>Type x:\\msi\\instmsiw.exe, where x is the drive letter of your CD-ROM", "drive, and then click OK.</li>", "</ol>", "</blockquote>", " ", " Can you run Office Setup successfully after you reinstall the Windows Installer files\?"]; HStAbTxt: "No, I replaced the Windows Installer files, but I still have a problem with Setup."; HStNormTxt: "Yes, replacing the Windows Installer files solves the problem."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["No, I replaced the Windows Installer files, but I still have a problem with Setup.", "Yes, replacing the Windows Installer files solves the problem."]; MulStSrch: [" ", " "]; } node ErrrMssg_InstllngThsPrdctRqrsAdmnstrtvPrvldgs { name: "Error: Need administrative privileges"; type: discrete[2] = { "No Error Message", "Error Message" }; position: (15343, 10660); MS_label: problem; MS_cost_observe = 4.00; HProbTxt: "I receive the following error message: Installing this product requires Administrative privileges."; HStAbTxt: " "; HStNormTxt: " "; HTKAbSrch: "office,2000,admistrative,priviliedges"; MulStLongName: [" ", " "]; MulStSrch: [" ", " "]; } node ErrrMssg_InstllrTrmntdPrmtrly { name: "Error: Installer terminated prematurely"; type: discrete[2] = { "No Error Message", "Error Message" }; position: (11751, 14665); MS_label: problem; MS_cost_observe = 3.00; HProbTxt: "I receive the following error message: Installer terminated prematurely because of an error."; HStAbTxt: " "; HStNormTxt: " "; HTKAbSrch: "terminated,prematurely,office,2000"; MulStLongName: [" ", " "]; MulStSrch: [" ", " "]; } node ErrrMssg_McrsftOffc2000CnntBInstlldOnThsCmptr { name: "Error: Office 2000 cannot be installed"; type: discrete[2] = { "No Error Message", "Error Message" }; position: (18700, 14665); MS_label: problem; MS_cost_observe = 2.00; HProbTxt: "I receive the following error message: Microsoft Office 2000 cannot be installed on this computer."; HStAbTxt: " "; HStNormTxt: " "; HTKAbSrch: "office,2000,install,computer,cannot"; MulStLongName: [" ", " "]; MulStSrch: [" ", " "]; } node FragmentedDrive { name: "Fragmented Drive"; type: discrete[2] = { "Hard disk is not fragmented.", "Hard disk is fragmented" }; position: (15130, 15820); MS_label: fixobs; MS_cost_fix = 50.00; MS_cost_observe = 2.00; HNodeHd: "Is your hard disk fragmented\?"; HNodeTxt: ["<TABLE BORDER=1 WIDTH=\"100%\" CELLPADDING=2 CELLSPACING=0> <TR><TD ALIGN=LEFT>Note The", "defragmentation process may take a long time depending on the size of your hard disk.</TD></TR>", "</TABLE> Over time, files on your disk become divided into fragments that are stored in", "non-contiguous locations on your hard disk. When this happens, your computer spends more time", "reading from and writing to files stored on your hard disk. If program files become too fragmented,", "you may receive invalid page faults and the program may stop responding (hang) when you try to", "start the program.<A NAME=\"expand\" CLASS=\"expand\">", "<IMG src=\"/library/images/support/blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">", "I\'m running Windows 95.</a> <blockquote class=\"expand\"> To run Disk Defragmenter:", " <ol> <li>On the Start menu, click Run. <li>In the Open box,", "type defrag, and then click OK. </ol> </blockquote>", "<A NAME=\"expand\" CLASS=\"expand\">", "<IMG src=\"/library/images/support/blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">", "I\'m running Windows NT 4.0.</a><blockquote class=\"expand\">To defragment a disk or", "volume:<ol><li>In My Computer or Windows NT Explorer, click the volume you want to defragment.", "<li>On the File menu, click Properties, and then click the Tools tab. <li>Click ", "Defragment Now and follow the instructions on the screen. This button isn\'t available if you", "have not installed a defragmenting tool. If you don\'t have a defragmenting tool for Windows NT, you", "can defragment the disk or volume by backing up to tape, reformatting the volume, and restoring from", "tape.</ol></blockquote> After you defragment your hard disk and re-run the Office Setup program, ", "does the problem still occur\? "]; HStAbTxt: "Yes, I defragmented my hard disk and the problem still occurs."; HStNormTxt: "No, I defragmented the disk and the problem no longer occurs."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["Yes, I defragmented my hard disk and the problem still occurs.", "No, I defragmented the disk and the problem no longer occurs."]; MulStSrch: [" ", " "]; } node IntrntExplrr50WllNtInstll { name: "Cannot install Internet Explorer 5"; type: discrete[2] = { "IE5 Will Install", "IE5 Will Not Install" }; position: (20562, 10690); MS_label: problem; MS_cost_observe = 5.00; HProbTxt: "I can\'t install Internet Explorer 5."; HStAbTxt: " "; HStNormTxt: " "; HTKAbSrch: "office,2000,internet explorer,5.0,install"; MulStLongName: [" ", " "]; MulStSrch: [" ", " "]; } node InvalidTEMPFolder { name: "No valid temporary folder"; type: discrete[2] = { "I have a valid temporary folder.", "I did not have a valid temporary folder." }; position: (14392, 12775); MS_label: fixobs; MS_cost_fix = 40.00; MS_cost_observe = 2.00; HNodeHd: "Do you have a valid temporary folder\? "; HNodeTxt: ["<div style=\"display:none\" id=\"WinClose\"> ", "<PARAM name=\"Command\" value=\"WinHelp\">", "<PARAM name=\"Item1\" value=\"o9tshoot.HLP>tshoot\">", "<PARAM name=\"Item2\" value=\"Troubleshooter_window_closure\">", "</div>", "<TABLE BORDER=\"1\" WIDTH=\"100%\" CELLPADDING=\"2\" CELLSPACING=\"0\">", "<TR><TD ALIGN=LEFT>Note Your temporary folder should never be the root folder of your hard disk. This folder has a limit on the number of files it can contain.</TD>", "</TR></TABLE>", "You may experience problems with Setup if you don\'t have a valid temporary folder.", " ", "<A NAME=\"expand\" CLASS=\"expand\">", "<IMG src=\"/library/images/support/blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">To make sure you have a valid temporary folder in Windows 95 or Windows 98</a>", "<blockquote class=\"expand\">", "<TABLE BORDER=\"1\" CELLPADDING=\"2\" CELLSPACING=\"0\"> ", "<TR><TD ALIGN=LEFT>Important The following procedure requires you to restart your computer, which will close this troubleshooter. Before you proceed, ", "read these <a href=\"JavaScript:objhh(WinClose);\" title=\"Suggestions for continued troubleshooting\">suggestions</a> about how to continue troubleshooting. </TD></TR></TABLE>", "<ol>", "<li>Click Start, point to Programs, and then click MS-DOS Prompt.</li>", "<li>At the command prompt, type set, and then press ENTER. This command displays a list of your environment variables.</li>", "<li>The environment variables should include a \"temp\" and/or \"tmp\" line, with the location of your temporary folder specified after the equals sign. For example:", " ", "<blockquote>temp=c:\\windows\\temp</blockquote>", " ", "If you don\'t see such a statement, you don\'t have a valid temporary folder and need to create one.</li>", " ", "<a name=\"expand\" class=\"expand\">", "<img src=\"blank.gif\" class=\"expand\" border=0 alt=\"expand/close text\">", "To create a temporary folder</a>", "<blockquote class=\"expand\">", "<ol type=\"a\">", "<li>Type md c:\\Temp at the command prompt, and then press ENTER. ", "This creates a folder named Temp on drive C.</li>", "<li>Type set temp=c:\\temp at the command prompt, and then press ENTER.</li>", "</ol>", "</blockquote>", "</ol>", "</blockquote>", " ", "<A NAME=\"expand\" CLASS=\"expand\">", "<IMG src=\"/library/images/support/blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">To make sure you have a valid temporary folder in Windows NT 4.0</a>", "<blockquote class=\"expand\">", "<ol>", "<li>On your Windows desktop, right-click My Computer, click Properties, and then click the Environment tab.</li>", "<li>In User Variables, make sure that a TEMP and a TMP variable is listed. ", "If you don\'t see these variables, you don\'t have a valid temporary folder, and you need to add one.</li>", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG src=\"blank.gif\" CLASS=\"expand\" border=0 ", "ALT=\"Expand/close text\">To specify a temporary folder</a>", " <blockquote class=\"expand\">", "<ol type=\"a\">", "<li>In Variable, type TEMP.</li>", "<LI>In Value, type the path of the folder you want to use as your temporary folder, such as c:\\temp or c:\\windows\\temp.</li>", "<li>Click Set, and then click Apply.</li>", "<LI>Repeat this procedure, using TMP instead of TEMP. You can use the same folder for both variables.</li>", "</ol>", " ", "</blockquote>", "</ol>", "</blockquote>", " ", " Can you run Office Setup successfully when you have a valid temporary folder\?"]; HStUknTxt: "I want to skip this step and try something else."; HStAbTxt: "No, I have a valid temporary folder, but I still have a problem with Setup."; MulStLongName: ["No, I have a valid temporary folder, but I still have a problem with Setup.", "Yes, creating a temporary folder solves the problem."]; MulStSrch: [" ", " "]; HStNormTxt: "Yes, creating a temporary folder solves the problem."; } node LostClusters { name: "Hard disk errors"; type: discrete[2] = { "This is not the problem.", "This was the problem." }; position: (16726, 12760); MS_label: fixobs; MS_cost_fix = 45.00; MS_cost_observe = 2.00; HNodeHd: "Are there data errors on your hard disk\?"; HNodeTxt: ["<TABLE BORDER=\"1\" WIDTH=\"100%\" CELLPADDING=\"2\" CELLSPACING=\"0\"><TR><TD ALIGN=LEFT>", "Note Checking your hard disk for errors may take 15 minutes or more, depending on the size of your hard disk and the number of errors it contains.</TD></TR></TABLE>", " ", "Microsoft Windows includes utilities that you can use to find and correct data errors on your hard disk.", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG", "src=\"/library/images/support/blank.gif\" CLASS=\"expand\" border=0", "ALT=\"Expand/close text\">To check a hard disk in Windows 95 or Windows 98</a>", "<blockquote class=\"expand\">", "<ol>", "<li>Click Start, point to Programs, point to Accessories,", "point to System Tools, and then click ScanDisk.</li>", "<li>Click the drive you want to examine for errors.</li>", "<li>Click Thorough, and then click Start. ", "If ScanDisk detects any damaged data, it gives you the option of saving the data to a file or discarding it. If you want to look at the damaged data later, save it to a file; if you don\'t want to look at the data, discard it.</li>", "</ol>", "</blockquote>", " ", "<A NAME=\"expand\" CLASS=\"expand\">", "<IMG src=\"/library/images/support/blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">To check a hard disk in Windows NT 4.0</a>", "<blockquote class=\"expand\">", "<ol>", "<li>Quit all programs that are running.</li>", "<li>On your Windows desktop, double-click My Computer, right-click the hard disk you want to check, and then click Properties.</li>", "<li>Click the Tools tab.</li> ", "<li>Under Error-checking, click Check Now.</li>", "<li>Select the Scan for and attempt recovery of bad sectors check box, and then click Start. ", "If you get a message that asks if you want to reschedule the disk check for the next time you restart your system, one or more files are open on the disk. The check will run the next time you restart your system.</li>", "</ol>", "</blockquote>", " ", " Can you run Office Setup successfully after you check for and repair disk errors\?"]; HStAbTxt: "No, I scanned my hard disk for errors, but I still have a problem with Setup."; HStNormTxt: "Yes, scanning the hard disk for errors solves the problem."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["No, I scanned my hard disk for errors, but I still have a problem with Setup.", "Yes, scanning the hard disk for errors solves the problem."]; MulStSrch: [" ", " "]; } node LowDiskSpace { name: "Not enough disk space"; type: discrete[2] = { "This is not the problem.", "This was the problem." }; position: (23007, 11665); MS_label: fixobs; MS_cost_fix = 35.00; MS_cost_observe = 2.00; HNodeHd: "Do you have enough free disk space\?"; HNodeTxt: ["Make sure that you have at least 482 megabytes (MB) of free hard disk", "space. In addition to space for the Internet Explorer 5 files, you need space that Windows and your programs can use for temporary storage of print jobs, changes to files you\'re working on, and other information.", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG src=\"blank.gif\" CLASS=\"expand\" border=0 ", "ALT=\"Expand/close text\">To determine the amount of free space on your hard disk</a>", " <blockquote class=\"expand\">", "<OL>", "<LI>Double-click My Computer.</li>", "<LI>Right-click the icon of the hard disk on which you\'re trying to install Internet Explorer, and then click Properties. The amount of free space on your hard disk is shown on the General tab.</li>", "</OL>", "</blockquote>", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG src=\"blank.gif\" CLASS=\"expand\" border=0 ", "ALT=\"Expand/close text\">To make more space available</a>", " <blockquote class=\"expand\">", "Do one or more of the following.", "<UL>", "<LI>Empty the Recycle Bin.</li>", "<LI>Delete old temporary files from your hard disk. Temporary files have the file name extension .tmp or names that start with a tilde ( ˜ ) character, and are usually found in the c:\\temp or c:\\windows\\temp folder.</li>", "<LI>Delete old documents, graphics, and other files that you don\'t need, or archive them on floppy disks or other removable media.</li>", "<LI>Remove programs that you don\'t use.</li>", "<li>Run the Setup programs for software that is already installed, and remove any text converters, graphic filters, Help files, or other components that you don\'t use. ", "For example, if you don\'t use Equation Editor, Organization Chart, Clip Gallery, Microsoft Graph, Visual Basic, or the Visual Basic Help files, remove them to free disk space. If ", "you need any of these components later, you can reinstall them by running Office Setup again.</li>", "</UL>", "</blockquote>", " ", " ", "Can you install Internet Explorer 5 when you have enough free disk space\?"]; HStAbTxt: "No, I have enough free disk space, but I still can\'t install Internet Explorer 5."; HStNormTxt: "Yes, creating more free disk space solves the problem."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["No, I have enough free disk space, but I still can\'t install Internet Explorer 5.", "Yes, creating more free disk space solves the problem."]; MulStSrch: [" ", " "]; } node NIcnsAftrRnnngStp { name: "No Office shortcuts"; type: discrete[2] = { "Shortcuts available after running setup.", "No shortcuts available after running setup." }; position: (12595, 10705); MS_label: problem; MS_cost_observe = 6.00; HProbTxt: "I don\'t see any Office shortcuts after I run Setup."; HStAbTxt: " "; HStNormTxt: " "; HTKAbSrch: "office,2000,install,shortcuts,profiles"; MulStLongName: [" ", " "]; MulStSrch: [" ", " "]; } node Permissions { name: "Need permissions"; type: discrete[2] = { "This was not the problem.", "This was the problem." }; position: (18469, 12760); MS_label: fixobs; MS_cost_fix = 30.00; MS_cost_observe = 2.00; HNodeHd: "Do you have the necessary permissions and privileges\?"; HNodeTxt: ["In order to install Office 2000, you must be able to make registry changes, modify system settings,", "and manipulate files and folders at the installation location.", " ", "If you\'re running Windows 95 or Windows 98, make sure that you aren\'t loading a system policy or processing a logon script that is limiting your permissions to ", "perform these tasks. For information on disabling or changing system policies and logon scripts, please contact your system administrator.", " ", "If you\'re running Windows NT 4.0, in most cases you must log an as a user with administrative privileges in order to install Office 2000. After an ", "administrator installs Office 2000, anyone else who logs on to the computer can run Office 2000.", " ", "<TABLE BORDER=\"1\" WIDTH=\"100%\" CELLPADDING=\"2\" CELLSPACING=\"0\"><TR><TD", "ALIGN=LEFT>Note On a Windows NT 4.0 system, an administrator can allow users without administrative privileges to install Office 2000. To do this, the administrator must first run Setup.exe on the ", "workstation, using the /jm option and the Data1.msi parameter. (For example, d:\\setup.exe /jm data1.msi.) This installs the Windows Installer and advertises Office to the user. ", "If Internet Explorer 4.01 with Service Pack 1 or later and the Windows Desktop Update is installed, the Office programs will have shortcuts on the Start menu, ", "and each program will install on first use. Users don\'t need to run setup to use Office 2000. ", " ", "If not, the user must run Microsoft Office Setup using either the /q or the /qb switch. ", " ", "You cannot install Internet Explorer 5 using this method. You can, however, install Internet Explorer 5.0 on the user\'s computer first, and then advertise Office. ", " ", " ", "For more information, see the Office 2000 Resource Kit, on the <A ", "HREF=\"http://www.microsoft.com/isapi/redir.dll\?prd=office&sbp=help&pver=8.0&ar=ork\" ", "TITLE=\"http://www.microsoft.com/isapi/redir.dll\?prd=office&sbp=help&pver=8.0&ar=ork\" TARGET=\"_new\">Microsoft Web site</A>.</TD></TR></TABLE>", " ", " Can you run Office Setup successfully when you have the necessary permissions and privileges\?"]; HStUknTxt: "I want to skip this step and try something else."; HStAbTxt: "No, I have the necessary permissions, but I still have a problem with Setup."; MulStLongName: ["No, I have the necessary permissions, but I still have a problem with Setup.", "Yes, I can run Setup."]; MulStSrch: [" ", " "]; HStNormTxt: "Yes, I can run Setup."; } node Profiles { name: "Not installed for all users"; type: discrete[2] = { "This is not the problem.", "This was not the problem." }; position: (10218, 10705); MS_label: fixobs; MS_cost_fix = 5.00; MS_cost_observe = 2.00; HNodeHd: "Were User Profiles enabled or were you not logged on as an administrator when you installed Office 2000\?"; HNodeTxt: ["If you ran Office Setup under Windows 95 or Windows 98 with User Profiles enabled, then only you can use Office 2000. If you disable User Profiles or log on as another user, you won\'t see any of the Office", "shortcuts and you won\'t be able to run any Office programs.", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG", "src=\"blank.gif\" CLASS=\"expand\" border=0 ALT=\"Expand/close text\">To determine if you\'re using User Profiles in Windows 95 or Windows 98</A>", "<blockquote class=\"expand\">", "<ol>", "<li>Click Start, point to Settings and then click Control Panel.</li>", "<li>Double-click Passwords, and then click the User Profiles tab.</li>", " ", "If the following option is selected, then User Profiles are enabled: ", "<blockquote>Users can customize their preferences and desktop settings. Windows switches to your personal settings when you log on.</blockquote>", " ", "If this option is selected, Office Setup only configured Office 2000 for the profile that was currently in use.", "<ul>", "<li>Anyone with an existing profile should run Office Setup. Because Office was already installed by the first user, setup for subsequent users only takes a few minutes.</li>", "<li>Anyone that does not have an existing profile on the computer does not need to run setup when they log on for the first time. ", "This is because the default user profile is copied into their profile when they log on. This default user profile includes all the Office shortcuts.</li>", "</ul>", " ", "<TABLE BORDER=\"1\" CELLPADDING=\"2\" CELLSPACING=\"0\"> ", "<TR><TD ALIGN=LEFT>Note The names of the controls in the Password Properties dialog box may be slightly different in your version of Windows.</TD></TR></TABLE>", " ", "</ol>", "</blockquote>", " ", "A similar situation exists under Windows NT 4.0. If you aren\'t a member of the", "Administrators group and you install Office 2000, only you can use Office. Log on as an administrator, and then run Office Setup again to make Office 2000 available to all users.", " ", "<TABLE BORDER=\"1\" WIDTH=\"100%\" CELLPADDING=\"2\" CELLSPACING=\"0\"><TR><TD", "ALIGN=LEFT>Note On a Windows NT 4.0 system, an administrator can allow users without administrative privileges to install Office 2000. To do this, the administrator must first run Setup.exe on the ", "workstation, using the /jm option and the Data1.msi parameter. (For example, d:\\setup.exe /jm data1.msi.) This installs the Windows Installer and advertises Office to the user. ", "If Internet Explorer 4.01 with Service Pack 1 or later and the Windows Desktop Update is installed, the Office programs will have shortcuts on the Start menu, ", "and each program will install on first use. Users don\'t need to run setup to use Office 2000. ", " ", "If not, the user must run Microsoft Office Setup using either the /q or the /qb switch. ", " ", "You cannot install Internet Explorer 5 using this method. You can, however, install Internet Explorer 5.0 on the user\'s computer first, and then advertise Office. ", " ", " ", "For more information, see the Office 2000 Resource Kit, on the <A ", "HREF=\"http://www.microsoft.com/isapi/redir.dll\?prd=office&sbp=help&pver=8.0&ar=ork\" ", "TITLE=\"http://www.microsoft.com/isapi/redir.dll\?prd=office&sbp=help&pver=8.0&ar=ork\" TARGET=\"_new\">Microsoft Web site</A>.</TD></TR></TABLE>", " ", " Does running Setup when User Profiles are disabled (in Windows 95 or Windows 98) or when you\'re logged on as an administrator (in Windows NT 4.0) solve the problem\?"]; HStUknTxt: "I want to skip this step and try something else."; HStAbTxt: "No, I still have a problem."; MulStLongName: ["No, I still have a problem.", "Yes, this solves the problem."]; MulStSrch: [" ", " "]; HStNormTxt: "Yes, this solves the problem."; } node TSRs { name: "Other programs running"; type: discrete[2] = { "This is not the problem.", "This was the problem." }; position: (10042, 12790); MS_label: fixobs; MS_cost_fix = 15.00; MS_cost_observe = 2.00; HNodeHd: "Are other programs running\? "; HNodeTxt: ["There may not be enough memory available to run Office Setup if other programs are running. Some other programs may also use files that Office Setup needs to access or replace.", " ", "Even if you haven\'t started any any other programs, you may have memory-resident programs running in the background. Memory-resident programs, such as screen savers,", " font managers, and virus scanners, are often added to your StartUp folder so that they run automatically each time you start Windows.", " ", "<A NAME=\"expand\" CLASS=\"expand\"><IMG src=\"blank.gif\" CLASS=\"expand\" border=0 ", "ALT=\"Expand/close text\">To check your Startup folder</a>", " <blockquote class=\"expand\">", "<ul>", "<li>Click Start, point to Programs, and then point to Startup or StartUp. If a list of programs is displayed, those programs are started automatically each time you start Windows.</li>", "</ul>", " ", "Use the appropriate procedure below to close any programs that start automatically, as well as programs you start yourself.", "You can also remove programs from your StartUp folder to keep them from running automatically in the future. Search Help for more information.", "</blockquote>", " ", "Close all other programs, including memory-resident programs, and then try to run Office Setup again.", " ", "<A NAME=\"expand\" CLASS=\"expand\">", "<IMG src=\"/library/images/support/blank.gif\" CLASS=\"expand\" border=0", "ALT=\"Expand/close text\">To close all running programs in Windows 95 or Windows 98</a>", "<blockquote class=\"expand\">", "<ol>", "<li>Press CTRL+ALT+DEL to display the Close", "Program dialog box, which contains a list of all active programs.</li>", "<li>Click a program in the list, and then click End Task.</li>", "<li>Repeat step 2 until no more programs are listed.</li>", "</ol>", "</blockquote>", "<A NAME=\"expand\" CLASS=\"expand\"><IMG src=\"/library/images/support/blank.gif\"", "CLASS=\"expand\" border=0 ALT=\"Expand/close text\">To close all running programs in Windows NT 4.0</a> ", "<blockquote class=\"expand\">", "<ol>", "<li>Press CTRL+ALT+DEL to display the Windows NT Security dialog box.</li> ", "<li>Click Task Manager.</li>", "<li>The Applications tab lists all active programs. Click a program in the list, and then click End Task.</li>", "<li>Repeat step 3 until no more programs are listed.</li>", "</ol>", "</blockquote>", " ", " Can you run Office Setup successfully after you close all running programs\?"]; HStAbTxt: "No, I still have a problem with Office Setup."; HStNormTxt: "Yes, closing all running programs solves the problem."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["No, I still have a problem with Office Setup.", "Yes, closing all running programs solves the problem."]; MulStSrch: [" ", " "]; } node UnsupportedOS { name: "Unsupported operating system"; type: discrete[2] = { "This is not the problem.", "This was the problem." }; position: (21611, 12685); MS_label: fixobs; MS_cost_fix = 25.00; MS_cost_observe = 2.00; HNodeHd: "Is your operating system supported\?"; HNodeTxt: ["The following operating systems are supported for running Office Setup:", "<ul>", "<li>Microsoft Windows 95</li>", "<li>Microsoft Windows 98</li>", "<li>Microsoft Windows NT 4.0 with Service Pack 3 or later. This includes Windows NT Workstation, Server, and Terminal Server editions.</li>", "</ul>", " ", "<TABLE BORDER=1 WIDTH=\"100%\" CELLPADDING=2 CELLSPACING=0><TR><TD ALIGN=LEFT>Note On a Windows NT 4.0 system, you need Service", " Pack 4 if you plan to use the Microsoft Data Engine, Office Server Extensions, or NetMeeting.</TD></TR></TABLE>", " ", "The following operating systems aren\'t supported:", "<ul>", "<li>Microsoft Windows NT 3.51</li>", "<li>Microsoft Windows NT 4.0 without service pack 3 or later</li>", "<li>Any 16-bit operating system</li>", "</ul>", " ", "If you\'re using one of these, or another operating system that isn\'t on the list of supported systems above, you must install a supported operating system in order to run Office Setup.", " ", " Can you run Office Setup successfully on a supported operating system\?"]; HStAbTxt: "No, I\'m using a supported operating system, but I still have a problem with Setup."; HStNormTxt: "Yes, installing a supported operating system solves the problem."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["No, I\'m using a supported operating system, but I still have a problem with Setup.", "Yes, installing a supported operating system solves the problem."]; MulStSrch: [" ", " "]; } node Virus { name: "Virus"; type: discrete[2] = { "This is not the problem.", "This was the problem." }; position: (20707, 12715); MS_label: fixobs; MS_cost_fix = 55.00; MS_cost_observe = 2.00; HNodeHd: "Have you scanned your computer for viruses\?"; HNodeTxt: ["<TABLE BORDER=\"1\" WIDTH=\"100%\" CELLPADDING=\"2\" CELLSPACING=\"0\"><TR><TD", "ALIGN=LEFT>Notes You need a current virus-scanning program to complete this procedure. Such programs are available for download from the", "Internet and for purchase at most software stores. ", "Don\'t run a memory-resident virus detector while using any Office program, including Office Setup. Run your virus detector, and then disable it, before you run Office Setup. </TD></TR></TABLE>", "If a virus has damaged or corrupted important files on your computer, you may have trouble running Office Setup.", " ", "To check for and resolve virus problems", "<ol>", "<li>Use a virus-scanning program to scan your drives and any floppy disks you have recently formatted or used. Make sure that you have the most current", "virus signature files. These should be available from the manufacturer of your anti-virus program.</li>", "<li>If the virus detector finds a virus on your", "computer, remove the virus before you run Office Setup again.</li>", "</ol>", " ", " Can you run Office Setup successfully after you remove any viruses from your computer\?"]; HStAbTxt: "No, I\'ve eliminated all viruses, or my virus checker didn\'t find any, but I still have a problem with Setup."; HStNormTxt: "Yes, eliminating one or more viruses solves the problem."; HStUknTxt: "I want to skip this step and try something else."; MulStLongName: ["No, I\'ve eliminated all viruses, or my virus checker didn\'t find any, but I still have a problem with Setup.", "Yes, eliminating one or more viruses solves the problem."]; MulStSrch: [" ", " "]; } probability(CD_ROMCacheOn) { 0.2, 0.8; } probability(CrrptInstllrFls) { 0.1, 0.9; } probability(ErrrMssg_InstllngThsPrdctRqrsAdmnstrtvPrvldgs | CrrptInstllrFls, InvalidTEMPFolder, LostClusters, Permissions, Virus) { function: max; (0, 0, 0, 0, 0): 0.95, 0.05; (1, 0, 0, 0, 0): 0.7, 0.3; (0, 1, 0, 0, 0): 0.8, 0.2; (0, 0, 1, 0, 0): 0.85, 0.15; (0, 0, 0, 1, 0): 0.75, 0.25; (0, 0, 0, 0, 1): 0.9, 0.1; } probability(ErrrMssg_InstllrTrmntdPrmtrly | CD_ROMCacheOn, CrrptInstllrFls, LostClusters, TSRs, Virus) { function: max; (0, 0, 0, 0, 0): 0.95, 0.05; (1, 0, 0, 0, 0): 0.8, 0.2; (0, 1, 0, 0, 0): 0.7, 0.3; (0, 0, 1, 0, 0): 0.85, 0.15; (0, 0, 0, 1, 0): 0.75, 0.25; (0, 0, 0, 0, 1): 0.9, 0.1; } probability(ErrrMssg_McrsftOffc2000CnntBInstlldOnThsCmptr | InvalidTEMPFolder, LostClusters, Permissions, UnsupportedOS, Virus) { function: max; (0, 0, 0, 0, 0): 0.95, 0.05; (1, 0, 0, 0, 0): 0.8, 0.2; (0, 1, 0, 0, 0): 0.85, 0.15; (0, 0, 1, 0, 0): 0.75, 0.25; (0, 0, 0, 1, 0): 0.7, 0.3; (0, 0, 0, 0, 1): 0.9, 0.1; } probability(FragmentedDrive) { 0.5, 0.5; } probability(IntrntExplrr50WllNtInstll | LostClusters, LowDiskSpace, Permissions, UnsupportedOS, Virus) { function: max; (0, 0, 0, 0, 0): 0.95, 0.05; (1, 0, 0, 0, 0): 0.85, 0.15; (0, 1, 0, 0, 0): 0.8, 0.2; (0, 0, 1, 0, 0): 0.75, 0.25; (0, 0, 0, 1, 0): 0.7, 0.3; (0, 0, 0, 0, 1): 0.9, 0.1; } probability(InvalidTEMPFolder) { 0.4, 0.6; } probability(LostClusters) { 0.45, 0.55; } probability(LowDiskSpace) { 0.35, 0.65; } probability(NIcnsAftrRnnngStp | CrrptInstllrFls, InvalidTEMPFolder, Permissions, Profiles, TSRs) { function: max; (0, 0, 0, 0, 0): 0.95, 0.05; (1, 0, 0, 0, 0): 0.75, 0.25; (0, 1, 0, 0, 0): 0.9, 0.1; (0, 0, 1, 0, 0): 0.8, 0.2; (0, 0, 0, 1, 0): 0.7, 0.3; (0, 0, 0, 0, 1): 0.85, 0.15; } probability(Permissions) { 0.3, 0.7; } probability(Profiles) { 0.05, 0.95; } probability(TSRs) { 0.15, 0.85; } probability(UnsupportedOS) { 0.25, 0.75; } probability(Virus) { 0.55, 0.45; }